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Support RMA Request Form back
A Return Merchandise Authorization number is required. Please complete the form below and click the 'Submit' button at the bottom of the page. If you prefer, you may download the RMA form, fill it in and email it to us at CS@SunriseNanotech.com. Allow us 24 hours from receipt to issue your RMA number.

Customer Service can be reached at CS@SunriseNanotech.com or by phone at 408-673-7861.

To return an item, follow the instructions below:

  • A Return Merchandise Authorization number is required. Please fill in this form and email it to us at CS@SunriseNanotech.com. Allow us 24 hours from receipt to issue your RMA number.
  • Pack the item(s) securely. All returned products should be in the condition they were received in, in the original manufacturer's packaging.
  • Include a copy of this form duly filled in with a detailed description of the problem with the product, as well as a copy of your original receipt.
  • Please write the RMA Number on outside of the shipping box.
  • Insure the package when shipping. Please note that shipping charges CANNOT be refunded.
  • Refunds for any returned items which were eligible for free shipping will be deducted by the amount of the free shipping from the original order.
  • Ship the item(s) to - Sunrise RMA Dept. at the address provided to you along with the RMA Number.
Name:*
Address:*
City:* State/Province:* Zip/Post Code*
Phone: Email:* Order ID #
Product Name* Qty.* Invoice # and Date*
Reason for Return:* Damaged Defective Dissatisfied Wrong Size
  Incorrect item shipped Other (please explain below)  
   
Was the item used?* Yes No  
Would you like to: *
(Please select one)
Exchange Return Repair Refund
 
 
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